Frequently Asked Questions

What is SafeStop RV?

SafeStop RV is a comprehensive trip planning and travel companion app designed specifically for RV owners. It helps you plan routes, find campgrounds, track fuel stops, manage vehicle maintenance, and more.

How do I create an account?

You can sign up using your email address, Google account, Apple ID, or phone number. Simply tap "Sign Up" on the welcome screen and choose your preferred method.

Is SafeStop RV free to use?

SafeStop RV offers a free tier with essential features. Premium and Premium+ subscriptions unlock additional features like unlimited trip planning, advanced analytics, and AI-powered suggestions.

What's included in Premium?

Premium includes unlimited route planning, advanced fuel tracking, maintenance reminders, document storage, and community features. Check the app for the full list of features.

How do I restore my purchases?

Go to Settings → About → Restore Purchases. This will restore any active subscriptions linked to your Apple ID or Google account.

How do I cancel my subscription?

Subscriptions are managed through the App Store (iOS) or Google Play Store (Android). Go to your device's subscription settings to manage or cancel your subscription.

Does the app work offline?

Many features work offline, including viewing saved routes, checklists, and vehicle information. Some features like real-time fuel prices and campground search require an internet connection.

How accurate are the fuel prices?

Fuel prices are updated regularly from community reports and data providers. Prices may vary, so we recommend confirming at the station.

Can I track multiple vehicles?

Yes! SafeStop RV supports multiple vehicle profiles. You can switch between vehicles and track fuel, maintenance, and trips for each one.

What data do you collect?

We collect information necessary to provide our services, including account info, vehicle data, and location data when you're using navigation features. See our Privacy Policy for details.

How do I delete my account?

Go to Settings → Account → Delete Account. This will permanently delete all your data. This action cannot be undone.

How do I contact support?

Email us at support@melken-solutions.com. We typically respond within 24-48 hours.

How do I report a bug?

Email us at support@melken-solutions.com with a description of the issue, your device model, and iOS/Android version.

Can I suggest a feature?

Absolutely! We love hearing from our users. Email your suggestions to support@melken-solutions.com.